Livetarget attainment on every dashboard
1 owneron every request, always
87%of requests resolved within SLA (mock)
Capabilities
Alignment, operationalised.
Targets tell everyone where they stand. Requests make sure nothing falls between teams.
Requests killed our internal email. If it matters, it's a request with an owner and a clock — and I can see all of them.
Omar HaddadOperations Manager (mock)