Learning · FAQ
Common questions, answered.
Everything teams usually ask before and during an evaluation. Something not covered? Our team answers within one business day.
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Platforms, hosting, migration, commissions, workflows, and support.
MetaTrader 5 and cTrader are supported natively, with account creation, balance sync, and trade-level data. Other platforms connect through the REST API and webhooks.
Each customer runs in an isolated environment in the region you choose. Enterprise plans support multi-entity data residency for groups operating under several licences.
Yes. Onboarding includes a mapped import of clients, accounts, notes, and documents. Most migrations complete within the first two weeks.
Per trade, against the structure you define: unlimited tiers, per-symbol or per-group rates, and overrides per partner. IBs see live statements in their own portal.
Requests are how work moves between roles: a Sales Agent asks Backoffice to review KYC, Backoffice sends a payout to Finance, Finance flags a stuck transaction to Operations. Each request carries its SLA, owner, and history.
Growth and Scale are billed monthly with no minimum term. Enterprise agreements are annual.
All plans include email support. Scale adds priority response times; Enterprise includes a dedicated success manager and a shared channel with our team.
Yes — every page on this site is CMS-managed. Content editors log in at /admin and publish changes without touching code.
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