Customers · Backoffice & Compliance

The queue is the workday.

Backoffice officers open to a review queue ordered by SLA, expiring documents flagged a month out, and an audit log that writes itself.

16/27documents reviewed by mid-shift (mock)

<4hmedian review time (mock)

100%decisions with an audit trail

By role

Compliance work, without the chase.

No inbox archaeology, no chasing sales for context — the queue carries everything.

The next document to review is always the one closest to breaching its SLA — not the newest upload.

Past-SLA escalation

Workload visible to managers

The client's full timeline sits next to the document: deposits, flags, previous decisions.

Flagged transactions inline

Previous decisions visible

Sales asks for KYC review through a request with an SLA — not a WhatsApp message at 6pm.

Typed request templates

Hand-off history kept

Sales used to ping us on three channels. Now there's one queue, one SLA, and a lot less friction between our teams.

Nadia KhouryBackoffice Officer (mock)

A 30-minute walkthrough with your data model, your roles, and your questions.